Key facts
- Worn, not ambient: "The HomeSafe with Fall Detection help button is worn as a pendant with an adjustable neck cord." (HomeSafe with Fall Detection, checked 2026-09-06).
- Fall-detection claim, Lifeline's words: "Our proven automatic fall detection technology is designed to automatically detect true falls, with a low rate of false alarms" (same page, checked 2026-09-06).
- Lifeline's own limitation, same page: "Fall Detection does not detect 100% of falls. If able, you should always press the button that you wear."
- Response centre: "All calls go directly to the Lifeline-owned Response Centre in Canada." (lifeline.ca, checked 2026-09-06).
- Pricing: not published on the site; the site gives 1-866-801-1595 for pricing (lifeline.ca, checked 2026-09-06).
Attributes as published by the vendor
| Vendor | Lifeline Canada |
|---|---|
| Product | HomeSafe with Fall Detection |
| Sensor type | Worn help button with automatic fall detection; in-home communicator with two-way voice |
| Camera | No |
| Microphone | Yes — two-way voice through the in-home communicator |
| Wearable | Yes — "worn as a pendant with an adjustable neck cord" |
| Fall-detection claim (vendor's words) | "Our proven automatic fall detection technology is designed to automatically detect true falls, with a low rate of false alarms" — and, on the same page, "Fall Detection does not detect 100% of falls. If able, you should always press the button that you wear." |
| Hosting country | Not publicly stated — response centres stated to be in Canada |
| Available in Canada | Yes — sold across Canada; service areas vary by postal code |
| Pricing model | Not publicly stated — monthly monitoring, price given by phone (1-866-801-1595) |
| Vendor page | https://www.lifeline.ca/en/ |
| Version checked | Not publicly stated |
| Attributes checked | 2026-09-06 |
| Source | https://www.lifeline.ca/en/products/homesafe-with-fall-detection/ |
Any row above reading “Not publicly stated” means we looked on the vendor’s own pages and did not find it stated. It is not a “no”, and nothing here is inferred.
Attributes
| Attribute | Value | Source | Checked |
|---|---|---|---|
| Sensor type | Worn help button + fall-detection sensor; in-home communicator | lifeline.ca/en/products/homesafe-with-fall-detection/ | 2026-09-06 |
| Camera | No | lifeline.ca/en/products/homesafe-with-fall-detection/ | 2026-09-06 |
| Microphone | Yes (two-way voice) | lifeline.ca/en/products/homesafe-with-fall-detection/ | 2026-09-06 |
| Wearable | Yes — pendant, wristband or smartwatch | lifeline.ca/en/ | 2026-09-06 |
| Fall-detection claim | "designed to automatically detect true falls, with a low rate of false alarms" | lifeline.ca/en/products/homesafe-with-fall-detection/ | 2026-09-06 |
| Hosting country | Not publicly stated (response centres in Canada) | lifeline.ca/en/ | 2026-09-06 |
| Canada availability | Yes | lifeline.ca/en/ | 2026-09-06 |
| Pricing model | Not publicly stated | lifeline.ca/en/ | 2026-09-06 |
The product range
Lifeline Canada lists in-home systems (HomeSafe, HomeSafe with Fall Detection) and mobile systems (On the Go, On the Go Mini, On the Go Smartwatch, On the Go with Wandering), plus a MedReady medication dispenser. The in-home systems pair a worn button with a communicator that has a speakerphone, so a person who presses the button can talk to the response centre without reaching a phone. The mobile systems add GPS.
How to read the fall-detection claim
Lifeline states that its technology "has automatically detected over 200,000 falls". That is a count of detections the company reports, not an accuracy rate: it says nothing about how many falls were missed or how many alerts were false. The company does publish the limitation plainly — "Fall Detection does not detect 100% of falls" — which is more than many vendors do. No sensitivity or false-alarm figures are published on the pages we checked, so we have none to give you.
The other thing worth weighing is wear. Any pendant only works when it is on the person. That is a behaviour question, not a technology one, and it is the usual reason a family ends up looking at ambient sensors as well as, or instead of, a pendant.
Frequently asked questions
Does Lifeline detect falls automatically?
Lifeline says its fall detection "is designed to automatically detect true falls, with a low rate of false alarms", and also states that it "does not detect 100% of falls".
Does the person have to wear something?
Yes. The help button is worn as a pendant, wristband or smartwatch depending on the product.
Are calls answered in Canada?
Lifeline states: "All calls go directly to the Lifeline-owned Response Centre in Canada." Where customer data is stored is not publicly stated.
What does it cost?
Not publicly stated. The website does not list a price and directs enquiries to 1-866-801-1595.
Where WalledCare fits
WalledCare, made by the publisher of this directory, is not a substitute for a monitored medical alert. It is a camera-free radar room sensor: it reports presence, movement, prolonged stillness and prolonged inactivity, with nothing to wear and no response centre. It does not detect falls, does not measure breathing, and is not a medical device. A household that wants a button someone can press, and a call answered by trained staff, wants a monitored service like Lifeline — possibly alongside a room sensor, not replaced by one.
Sources
- Lifeline Canada home page, lifeline.ca/en/ — product range, response centre statement, pricing contact number. Checked 2026-09-06.
- Lifeline Canada, HomeSafe with Fall Detection — fall-detection wording, the 100% limitation, pendant wording. Checked 2026-09-06; re-fetched 2026-09-07 and unchanged.